NICE Recording eXpress

Small and Medium Business (SMB) contact centers and branch office operations share similar call recording needs with larger enterprise environments. But traditionally, SMBs have had to compromise capacity, capabilities or quality for a recording platform they could afford. Now, NICE offers a comprehensive, advanced, easy-to-install and affordable platform built for contact centers and branch operations but delivering the functionality of enterprise systems, including PCI compliance and quality management.


NICE Recording eXpress captures, manages and processes calls, in stand-alone offices and across branch locations, all with one solution. With its intuitive configuration and administration, the system is easy to configure and easy to use.


NICE Recording eXpress low-cost call recording offers many value-added enterprise-grade capabilities, including: Intuitive configuration and administration Localized or centralized storage, which can incorporate several sites Simple, rapid deployment requiring less than half a day to install at a standard site, reducing IT personnel-related costs VoIP, TDM and screen recording on a single commercial off-the-shelf server to optimize investment in existing technology State of the art, web-based application whose small footprint reduces facility costs


NICE Recording eXpress supports nearly every type of PBX, including D-channel and CTI integrations. Its wide-ranging search criteria enable easy call retrieval and replay for quality management or dispute resolution, and its secure storage possibilities, including archival to local or remote media, ease access in case of investigation or litigation. The system deploys quickly and easily, can be maintained either locally or at a remote data center, and supports up to 200 recording channels on existing voice over IP (VoIP), time division multiplexing (TDM) and hybrid networks in a single box.


  • Delivers low-cost call recording with the power of high-end systems Deploys quickly and easily
  • Reduces costs with standard hardware
  • Enables local system maintenance or can be maintained at a remote data center
  • Supports VoIP, TDM and hybrid networks in a single box 
  • Integrates easily with NICE Quality eXpress
NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational effi ciency, prevent fi nancial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.