Virtual assistants help ease the pressure on contact centres by answering basic queries. Sabio’s virtual assistant typically cuts enquiries to a contact centre by 30% – and in some cases by up to 50%.
As well as making staff more efficient, this also improves morale. Contact centre staff can dedicate their time and expertise to resolving complex problems rather than simple tasks such as re-setting passwords.
A well-designed virtual assistant can also increase your CSAT and NPS scores. But what do we mean by well-designed?