Zoom
Omnichannel Contact Center
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.
Provide intelligent self-service with Zoom Virtual Agent
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Boost your CSAT score
Our chatbot AI accurately understands what your customers are asking, regardless of how it’s worded -
Improve first-contact resolution
Provide highly specific responses by integrating with your CRM, e-commerce systems, and all your company’s source of truth content -
Drive faster resolution
Seamless handoff with chat history so agents can efficiently take over where the AI chatbot left off
Solve issues faster and more efficiently with a video-optimized CCaaS
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Drive customer loyalty
Provide high-touch personalized customer engagement with a rich video meeting experience -
Engage with your customers in new ways
Agents can easily elevate a chat or voice interaction to a video call to improve the customer interaction -
Improve agent experience
Use screen share, file share, and chat to solve queries quickly and efficiently
Redefine customer engagement with a unique video room experience
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Personalize your customer journey
Create personalized waiting room experiences that match your customer’s unique reason for calling -
Create a more efficient customer engagement
Allow your customers to begin to “self-serve” before the agent joins the call -
Encourage new opportunities
Display customized media-rich content to inform, educate and inspire your customers