Verint Enterprise Feedback Management
- Multichannel surveying for capturing inputs across telephone, email, web, SMS, and mobile.
- Multimodal campaigns for deploying a single survey easily across two or more channels.
- Conditional logic and branching based on campaign type.
- Full integration of organizational hierarchies within the Verint customer engagement solution platform.
- Creating sophisticated, branded surveys and emails using dozens of templates, questions, and themes to help improve response rates.
- Centralizing multichannel feedback and case management initiatives on a single, scalable platform.
- Managing satisfaction and loyalty program metrics, such as NPS and CSAT.
- Enabling easy survey participation through mobile-optimized delivery.
- Targeting and segmenting customers to gain deeper insight.
- Identifying future trends and operational improvements.
- Measuring employee feedback to help improve training initiatives.
With Verint Survey Management, it’s easy to create surveys — just choose from a selection of industry best-practices templates, import questions, or use the solution’s flexible editor to build your own.
Surveys can be deployed, accessed, and retrieved using a range of mobile devices. You can deploy them offline or by using the web app, mobile browser, SMS, or a self-service kiosk — and a single survey can be deployed via multiple modes at the same time, including open participation, email, mobile, and social media.
Turn captured data into actionable results using real-time dashboards, analytics, and reporting. You can easily aggregate and track data across all surveys, different types of surveys, and various time periods in a single view. These insights help you unify disparate approaches, systems, and survey processes for targeted and better informed business decisions. Understanding the voice of the customer has never been easier.
